On-Train Real-Time Passenger IntelligenceDigital Journey Assistant
Instant QR-code access to live train progress, calling points, platform allocations, and departure statuses—delivered straight to a passenger’s mobile browser without app downloads.
Transforming Onboard Passenger Confidence
Our Digital Journey Assistant enhances the travel experience by providing passengers with a convenient QR code displayed directly inside their train carriage. Upon scanning, travellers gain instant access to comprehensive, service-specific journey information—including real-time running updates, station facilities, and onward departure statuses.
Built for Operational Reality
Partnered with 4 UK Train Operating Companies across a Great Britain rail network recording 1.83 billion annual passenger journeys (Office of Rail and Road, 2025–2026), clear communication during both routine travel and unplanned disruption is critical. Digital Journey Assistant bridges the gap between control-room data and the passenger seat.
Core Operational Benefits
- Context-Aware QR Routing: Each carriage or seat QR code resolves the active train formation and live schedule automatically.
- Station & Platform Clarity: Displays upcoming calling points, platform changes, interchange walking guidance, and station amenities before arrival.
- Reduced Onboard Staff Pressure: Gives passengers self-service answers to connection and delay questions in real time.
- Universal Browser Accessibility: Delivers a unified, WCAG AAA-accessible passenger web experience on any smartphone with zero app downloads or sign-ups.
All Transport Solutions
Inclusive Wayfinding & Station Navigation
Live Interactive Accessible Maps
User-friendly interactive station maps highlighting stairs, lifts, escalators, and accessible facilities—complete with customizable colour-blindness palettes for universal visual clarity.
Personalized Step-Free End-to-End Routing
Accessible Journey Planner
Tailored rail route planning with step-free street-to-platform filtering, accessible toilet availability, direct-train preferences, custom interchange times, and avoided or preferred stops.
Whoosh & Spoken Ink · Spoken Ink Limited
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